Agenda

8:00am - 8:30am

Pre-Conference Workshop Registration

8:30am - 10:00am

Pre-Conference Workshop: Persuasive Communication

A crucial – yet underdeveloped – skill for IT leaders is negotiation. Knowing how to persuasively communicate strategy, goals, ideas, and budget needs comes up during conversations with board members, vendors, colleagues, and with teams. How do you influence other stakeholders effectively?

This in-depth, interactive workshop will explore subjects such as:
• How to lose a winner-takes-all mentality
• Using diplomacy instead of arguments
• Building trust to achieve the best scenarios for everyone
• Determining your desired outcome before contentious conversations
• Gaming out worst-case results to determine best outcomes
• Understanding the incentives and motivation of others
• Mastering politics to navigate relationships with peers

Larry Bonfante - Senior Consultant, Ouellette & Associates
Larry Bonfante, Senior Consultant, Ouellette & Associates
Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates

** Requires a Conference + Workshop Ticket

10:00am - 10:30am

General Registration

10:30am - 10:35am

Welcome Remarks

Anne McCrory, Group Vice President, Customer Experience & Operations, Events, Foundry, an IDG Inc. company
Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company

10:35am - 11:05am

The Innovation of the Modern Workplace

When television audiences got to know chef Ed Lee on shows such as Iron Chef America and Top Chef, they see the individual chef at work in intense competitions. But restaurants succeed based on the efforts of an entire team. The restaurant industry is leading the charge for an innovative leadership strategy that highlights the individual contributions of workers. It is no longer a top-down structure, but rather a community-driven workplace. In this session, the James Beard Award-winning chef – who is culinary director of Succotash in National Harbor, Maryland, and Penn Quarter in Washington, DC, as well as chef/owner of 610 Magnolia in Louisville, Kentucky – will share how he’s witnessed this evolution firsthand, and how businesses of all kinds can embrace diversity and the unique perspectives of each employee in order to disrupt their industry.

Chef Edward Lee, DC and Louisville based Celebrity Chef, Author and Restaurateur

11:05am - 11:20am

Guided Networking

11:20am - 11:50am

The CIO as Mobilizer: Gaining Tech Advantage

This lively panel discussion, featuring IT leaders across industry sectors, will cover several different strategies being used to lead the digital journey. Topics to be covered include: how to succeed by mastering change management; a view from the top of the future of the workforce; dealing with burnout – yours and your team’s; how to find opportunity in chaos and volatility. Following the panel discussion, it’s your chance to join the conversation. Bring your questions and insights to participate in a moderated group discussion.

Rona Bunn, CIO, NACD

Niki Allen, Chief Information Technology & Operations Officer and Vice President of Infrastructure & Operations, Boeing Information Technology & Data Analytics

Moderated by:

Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates

11:50am - 12:05pm

Talkback Session

Following the panel discussion, it’s your chance to join the conversation. Every organization is currently on a digital journey. To prepare for this talkback session, think about where you are on your journey, where want to go, how you plan to get there, and what roadblocks are in your way. Bring your questions and insights to participate in this moderated group discussion.

Rona Bunn, CIO, NACD

Niki Allen, Chief Information Technology & Operations Officer and Vice President of Infrastructure & Operations, Boeing Information Technology & Data Analytics

Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates

12:05pm - 12:30pm

The Effective Digital Workplace: Creating an Experience and Environment for Success

Studies show that greater employee satisfaction, engagement, and overall performance can be attributed to improved management of employee experiences and a more human-centric approach to IT services. But how can an organization shift from being technology centric to be being more experience centric? We need to focus on the individual employee and deliver IT and business outcomes that “connect people, technology, and the edge with a seamless experience”.

12:30pm - 1:25pm

Lunch and Exhibit Time

Pull up a chair and enjoy lunch with your new contacts! Plus meet our sponsors and learn how their solutions can help you overcome your latest challenges.

1:25pm - 1:50pm

You Have a Data Breach: Now What? The Legalities on Responding to Incidents

Data breaches are all too common – and costly, to the tune of $4.35 million on average, according to IBM. The damage can span from customer data to intellectual property, as well as result in reputational fallout. In this session, we will explore the legalities on responding to data breaches, from preparing in advance with response plans to post-breach tactics including with forensic investigators. You’ll leave better prepared to create or refine your breach posture.

Evan Wolff
Evan Wolff, Partner, Crowell & Moring

1:50pm - 2:10pm

Cloud Governance: The New Cloud Frontier to Master

It’s official: Cloud governance is the new cloud frontier to master. Why? Because it allows you to embrace cloud with confidence—not fear. Cloud governance is also critical for fronting the innovation curve of hyperscalers (AWS, Azure, Google Cloud, etc.). In this session, Robert Ford, CoreStack’s VP of Enterprise Strategy, will break down how governance allows you to recognize greater cloud value and how a platform approach is needed to future-proof your business. Join us and learn how to master this new frontier.

Robert Ford
Robert Ford, Chief Strategy Officer, CoreStack

2:10pm - 2:50pm

Discussion Groups

Join a discussion topic that best meets your needs. Facilitated by our partner subject matter experts, take a deep-dive into ideas, common questions, and proven solutions in an interactive, peer-sharing environment.

Cloud Governance hosted by CoreStack
Optimizing Your Managed Workplace Employee Experience hosted by Compucom
Ransomware hosted by Hoxhunt
Endpoint Protection hosted by ThreatLocker
Leveraging Emerging Technologies hosted by IDC

2:50pm - 3:05pm

Networking Break

Location: Conservatory

Enjoy coffee and snacks in our exhibit area. Remember to visit our sponsors booth and learn how their solutions can help you overcome your latest challenges.

3:05pm - 3:30pm

How Generative AI and Other Emerging Tech Will Affect Customer Experience

As organizations figure out when, how, and why to use generative AI, one area that may seem a natural fit is customer experience. Join us to learn about this and other emerging technologies and what to consider when crafting a CX strategy that is immersive, fluid across channels and connected from one department to another. Using IDC research insights, we will delve into the collection, use and sharing of customer data; explore new innovations in automation; and how to incorporate proven B2C tactics in a B2B world – all in the service of delivering valuable business outcomes.

Marci Maddox, Research Vice President, IDC’s Persuasive Content and Digital Experience Management Software Program

3:30pm - 4:00pm

Enabling the Data-Driven Enterprise: Getting Your Processes and People Ready

To get maximum value out of data and analytics, companies need to have a data-driven culture adopted by the entire organization, one in which every business unit gets full access to the data it needs in the way it needs it. Doing this right requires thoughtful data collection, careful selection of a data platform that allows holistic and secure access to the data, and training and empowering employees to have a data-first mindset. Security and compliance risks must also be priorities. No matter where you are on your data-democratization journey, you will get practical tips and key insights from this data-driven discussion.

Karla Gill, Chief Technology Officer, Momentus Capital

4:00pm - 4:30pm

The Evolving Role of the CIO and IT Leaders

Today’s IT leaders have to be multidimensional, strategic, and collaborative. Reporting lines and mandates have changed, raising their prominence – and responsibility – within the organization. Join us for an inside look at the IT executive job landscape and the latest hiring trends to help you recruit and retain top IT talent.

Matt Deneroff, Branch Director, Robert Half

4:30pm - 5:00pm

Cocktail and Networking Reception

Wrap up the day with refreshments while making those final connections as part of your event experience. And it’s the last chance for photos at our Headshot Studio!

Reception sponsored by Compucom