8:00am - 8:30am
| Pre-Conference Workshop Registration |
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8:30am - 10:00am
| Pre-Conference Workshop: Persuasive CommunicationA crucial – yet underdeveloped – skill for IT leaders is negotiation. Knowing how to persuasively communicate strategy, goals, ideas, and budget needs comes up during conversations with board members, vendors, colleagues, and with teams. How do you influence other stakeholders effectively?
This in-depth, interactive workshop will explore subjects such as:
• How to lose a winner-takes-all mentality
• Using diplomacy instead of arguments
• Building trust to achieve the best scenarios for everyone
• Determining your desired outcome before contentious conversations
• Gaming out worst-case results to determine best outcomes
• Understanding the incentives and motivation of others
• Mastering politics to navigate relationships with peers
Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates
** Requires a Conference + Workshop Ticket
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10:00am - 10:30am
| General Registration |
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10:30am - 10:35am
| Welcome RemarksAnne McCrory, Group Vice President, Customer Experience & Operations, Events, Foundry, an IDG Inc. company
Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company
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10:35am - 11:05am
| The Innovation of the Modern WorkplaceWhen television audiences got to know chef Ed Lee on shows such as Iron Chef America and Top Chef, they see the individual chef at work in intense competitions. But restaurants succeed based on the efforts of an entire team. The restaurant industry is leading the charge for an innovative leadership strategy that highlights the individual contributions of workers. It is no longer a top-down structure, but rather a community-driven workplace. In this session, the James Beard Award-winning chef – who is culinary director of Succotash in National Harbor, Maryland, and Penn Quarter in Washington, DC, as well as chef/owner of 610 Magnolia in Louisville, Kentucky – will share how he’s witnessed this evolution firsthand, and how businesses of all kinds can embrace diversity and the unique perspectives of each employee in order to disrupt their industry.
Chef Edward Lee, DC and Louisville based Celebrity Chef, Author and Restaurateur
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11:05am - 11:20am
| Guided Networking |
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11:20am - 11:50am
| The CIO as Mobilizer: Gaining Tech AdvantageThis lively panel discussion, featuring IT leaders across industry sectors, will cover several different strategies being used to lead the digital journey. Topics to be covered include: how to succeed by mastering change management; a view from the top of the future of the workforce; dealing with burnout – yours and your team’s; how to find opportunity in chaos and volatility. Following the panel discussion, it’s your chance to join the conversation. Bring your questions and insights to participate in a moderated group discussion.
Niki Allen, Chief Information Technology & Operations Officer and Vice President of Infrastructure & Operations, Boeing Information Technology & Data Analytics
Moderated by:
Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates
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11:50am - 12:05pm
| Talkback SessionFollowing the panel discussion, it’s your chance to join the conversation. Every organization is currently on a digital journey. To prepare for this talkback session, think about where you are on your journey, where want to go, how you plan to get there, and what roadblocks are in your way. Bring your questions and insights to participate in this moderated group discussion.
Niki Allen, Chief Information Technology & Operations Officer and Vice President of Infrastructure & Operations, Boeing Information Technology & Data Analytics
Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates
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12:05pm - 12:30pm
| The Effective Digital Workplace: Creating an Experience and Environment for SuccessStudies show that greater employee satisfaction, engagement, and overall performance can be attributed to improved management of employee experiences and a more human-centric approach to IT services. But how can an organization shift from being technology centric to be being more experience centric? We need to focus on the individual employee and deliver IT and business outcomes that “connect people, technology, and the edge with a seamless experience”.
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12:30pm - 1:25pm
| Lunch and Exhibit TimePull up a chair and enjoy lunch with your new contacts! Be sure to leave time to visit our Headshot Studio for a new professional headshot you can use on LinkedIn, your professional bio and anywhere you need to post a photo. Plus meet our sponsors and learn how their solutions can help you overcome your latest challenges.
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1:25pm - 1:50pm
| You Have a Data Breach: Now What? The Legalities on Responding to IncidentsData breaches are all too common – and costly, to the tune of $4.35 million on average, according to IBM. The damage can span from customer data to intellectual property, as well as result in reputational fallout. In this session, we will explore the legalities on responding to data breaches, from preparing in advance with response plans to post-breach tactics including with forensic investigators. You’ll leave better prepared to create or refine your breach posture.
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1:50pm - 2:10pm
| Cloud Governance: The New Cloud Frontier to MasterIt’s official: Cloud governance is the new cloud frontier to master. Why? Because it allows you to embrace cloud with confidence—not fear. Cloud governance is also critical for fronting the innovation curve of hyperscalers (AWS, Azure, Google Cloud, etc.). In this session, Robert Ford, CoreStack’s VP of Enterprise Strategy, will break down how governance allows you to recognize greater cloud value and how a platform approach is needed to future-proof your business. Join us and learn how to master this new frontier.
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2:10pm - 2:50pm
| Discussion GroupsJoin a discussion topic that best meets your needs. Facilitated by our partner subject matter experts, take a deep-dive into ideas, common questions, and proven solutions in an interactive, peer-sharing environment.
Cloud Governance hosted by CoreStack
Optimizing Your Managed Workplace Employee Experience hosted by Compucom
Ransomware hosted by Hoxhunt
Endpoint Protection hosted by ThreatLocker
Leveraging Emerging Technologies hosted by IDC
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2:50pm - 3:05pm
| Networking BreakEnjoy coffee and snacks in our exhibit area. Remember to visit our sponsors booth and learn how their solutions can help you overcome your latest challenges.
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3:05pm - 3:30pm
| How Generative AI and Other Emerging Tech Will Affect Customer ExperienceAs organizations figure out when, how, and why to use generative AI, one area that may seem a natural fit is customer experience. Join us to learn about this and other emerging technologies and what to consider when crafting a CX strategy that is immersive, fluid across channels and connected from one department to another. Using IDC research insights, we will delve into the collection, use and sharing of customer data; explore new innovations in automation; and how to incorporate proven B2C tactics in a B2B world – all in the service of delivering valuable business outcomes.
Marci Maddox, Research Vice President, IDC’s Persuasive Content and Digital Experience Management Software Program
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3:30pm - 4:00pm
| Enabling the Data-Driven Enterprise: Getting Your Processes and People ReadyTo get maximum value out of data and analytics, companies need to have a data-driven culture adopted by the entire organization, one in which every business unit gets full access to the data it needs in the way it needs it. Doing this right requires thoughtful data collection, careful selection of a data platform that allows holistic and secure access to the data, and training and empowering employees to have a data-first mindset. Security and compliance risks must also be priorities. No matter where you are on your data-democratization journey, you will get practical tips and key insights from this data-driven discussion.
Karla Gill, Chief Technology Officer, Momentus Capital
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4:00pm - 4:30pm
| The Evolving Role of the CIO and IT LeadersToday’s IT leaders have to be multidimensional, strategic, and collaborative. Reporting lines and mandates have changed, raising their prominence – and responsibility – within the organization. Join us for an inside look at the IT executive job landscape and the latest hiring trends to help you recruit and retain top IT talent.
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4:30pm - 5:00pm
| Cocktail and Networking ReceptionWrap up the day with refreshments while making those final connections as part of your event experience. And it’s the last chance for photos at our Headshot Studio!
Reception sponsored by Compucom
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